Please read these terms carefully before using our services
Last updated: August 2024
By accessing and using the Glacier Labs website (glacier-labs.com) and our travel services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use our website or services.
Glacier Labs operates as a travel agency based in Birmingham, United Kingdom. We arrange travel packages, tours, and custom itineraries on behalf of our clients. We act as an intermediary between you and various travel service providers including airlines, hotels, tour operators, and transport companies.
You may use our website for lawful purposes only. You agree not to:
Information provided on our website regarding destinations, services, and pricing is for general guidance only. Specific pricing and availability will be confirmed upon enquiry. Quotations provided are valid for seven days unless otherwise stated.
A booking is only confirmed when we have received the required deposit or full payment (depending on the booking), issued a confirmation document, and secured all necessary reservations with service providers.
All prices displayed are in British Pounds Sterling (GBP) and include applicable taxes unless otherwise stated. Prices are subject to change until a booking is confirmed. We reserve the right to correct pricing errors.
Payment terms vary by booking type and will be clearly communicated at the time of booking. Generally, a deposit is required to secure a booking, with the balance due before departure. Failure to make payments by the due date may result in cancellation.
If you wish to cancel a booking, please notify us in writing as soon as possible. Cancellation charges will apply based on the timing of cancellation and the specific terms of the service providers involved. These will be clearly communicated at the time of booking.
In rare circumstances, we may need to cancel a booking due to circumstances beyond our control (such as natural disasters, civil unrest, or insufficient participation for group tours). In such cases, we will offer alternative arrangements or a refund of amounts paid.
Requests to amend bookings are subject to availability and may incur additional charges. Amendment fees will be communicated before any changes are processed.
It is your responsibility to ensure you hold valid passports, visas, and any other documentation required for your journey. We may provide guidance on requirements, but ultimate responsibility lies with you. We are not liable for denied boarding or entry due to inadequate documentation.
We strongly recommend that all travellers obtain comprehensive travel insurance covering medical expenses, cancellation, curtailment, and lost belongings. It is your responsibility to arrange appropriate insurance coverage.
Glacier Labs acts as an agent for travel service providers. While we take reasonable care in selecting our partners, we are not liable for:
Our liability is limited to the extent permitted by law and will not exceed the total amount paid for the affected services.
All content on this website, including text, images, logos, and design elements, is owned by Glacier Labs or our licensors. You may not reproduce, distribute, or use this content without our prior written permission.
Our website may contain links to external websites. We are not responsible for the content, accuracy, or practices of these third-party sites.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes constitutes acceptance of the revised terms.
For questions regarding these Terms of Use, please contact us:
Glacier Labs
47 Victoria Square
Birmingham, B1 1BD
United Kingdom
Email: [email protected]